FAQ

1. I just signed up – where are my SKUS?
SKUs may take up to 24 hours to populate from Amazon into PPC E. If, after that period, your SKUs have not arrived, please let us know and we’ll be happy to look into this for you.

2. I’m Missing Campaigns
Campaigns take 3-5 days (after the first ppc related sale) to update in Entourage. If, after that time has passed, your campaigns still aren’t showing up, please let us know and we’ll be happy to investigate for you right away.

3. I’m New – I Don’t Even Know Where to Begin.
No problem – try this: http://quickstartppcguide.pagedemo.co/

4. I have a Vendor Central Account – Can I Use Entourage?
Sorry, at this time we only support Seller Central

5. I have an Amazon India/Japan account – Can I Use Entourage?
Sorry, we currently support all Amazon accounts except India and Japan – we’re working on this!

6. The name of my campaign in Seller Central doesn’t match PPC E
If the campaign already existed in PPC-E before you changed the campaign’s name, Entourage won’t pick up the changes to the campaign name (don’t worry – this is something we’re working on for the future, along with some other great updates).

7. How do I determine what my ACoS should be?
There’s not one specific way to determine this, it’s more dependent upon the situation and based on your tolerance level or level of aggressiveness.

If you are conservative, your ACOS profit zone is BELOW your profit margin for that SKU- meant for those who want to lower risk but comes with less visibility/scale.

BREAK EVEN ACOS profit zone is your profit margin BEP point and meant for those who are fairly aggressive and will get moderate scale.

An ACOS profit zone above your profit zone is more aggressive and meant for those who want to expand their reach as much as possible and are willing to lose some money to test keywords and try to get better organic ranking.

To discuss how other sellers are setting theirs, and how varying levels of aggressiveness are working for others, please create a forum post in the “Community” section of Entourage.

8. My data doesn’t match between Seller Central and PPC-E
We’ve done extensive testing and have found that when data doesn’t match, it’s usually because of one of the following:

1) The dates do not align- try testing one day.
2) Data has not been imported quite yet- try testing a date that is at least 2 weeks old
3) Historically we can only go back 60 days- make sure you are looking at a single time period within that range. If our data gets a partial month due to only going back 60 days then it appears to be off.
4) You have not selected ALL Sku’s for a campaign you’re analyzing- data for only the SKU’s elected will appear on the home screen.

If these points have been met and your data still doesn’t match up, open a support ticket and send us a screenshot of Amazon results vs Entourage, along with a Search Term report, and we will refetch your SKU’s.

9. Why Am I Getting a Step 1 Error or Token Error?
This is usually because the information required for integration with your Amazon account wasn’t entered upon setup, or the info in Step 1 was incorrect. Please log out of all Amazon accounts, clear your browser cookies and cache, and then log back into PPC-E. In settings, please re-enter your Step 1 information (following the instructions found here: http://ppcsignup.pagedemo.co) and remember that you’re entering your Seller ID, not your Merchant ID. You’ll be asked to enter some information that will help us integrate your accounts. Once that’s done, the system will fetch your SKUs (which typically takes 10-24 hours) and then you’ll be all set. Note: You must have at least one active ppc sales campaign running in Seller Central to integrate your account.

10. I’m unable to Log In
In most cases, login errors occur due to the wrong email address being used or due to a browser issue.

1. If the email address you used to sign up isn’t working, please try an email address you may have associated with your credit card. Your browser may have autofilled this field when entering payment information.

2. Use the “Forgot Password” link on the sign in page and reset your password this way. If you get an “Invalid User” error, the email address is wrong.

3. Please clear your browser cookies and cache or try an alternate browser. You may also try from your phone.

If all of these steps don’t work, please open a ticket and let us know – thanks!

11. What is “Target_Auto?”
This appears in Automatic Campaigns as results for Keywords. Amazon doesn’t tell you keywords, they only tell you the search terms, for Automatic campaigns.

12. What does it mean when my SKU is highlighted in Red in Campaign Optimization?
If a SKU is highlighted in red, its ACoS is above your set ACoS Profit Zone. Consider pausing that SKU.

13. What is New Bid?
New Bid is a tool that suggests a new bid price based on the performance of your keyword (ACoS) compared to the ACoS profit zone you selected for this campaign. A minimum of 10 clicks is required before we suggest a new bid. Entourage will show you suggestions for increasing or decreasing your bid on keywords based upon their performance. To view the New Bid area, view your keywords by Ad Group.

14. What is the Amazon FBA Fees section in the Calculator?
Any and all Amazon charges should be put into this section when using the profit margins calculator to give you the most up to date view of your margins.

15. What’s the Inner Circle?
Inner Circle is a two month course open to members of PPC Entourage on an application basis. Inner Circle members get access to our founder, Mike Zagare, and his hand picked team, via bi-weekly calls, email, and Skype. The course is designed to cater to the client’s needs to ensure the best possible listing, traffic, and conversions. For more information, click here: http://ppcentourage.com/inner-circle/

16. Do you Provide Private Coaching?
Besides the Inner Circle, we also take on private coaching clients on a case by case basis. The pricing $397 for 2 45 minute sessions and both sessions must be used within a 45 day window. For information on private coaching, please open a support ticket and tell us a little about your business and your needs.

17. Do you provide training for my VA?
Coming soon!